Policy and Procedures

Service Disclaimer Policy

Hooked 360 provides towing and roadside assistance services based on vehicle condition, accessibility, weather, traffic, and equipment availability. Service times are estimates only and are not guaranteed.

Damage & Pre-Existing Condition Policy

Example wording:

Customers acknowledge that vehicles may have pre-existing damage prior to transport. Hooked 360 is not responsible for damages resulting from:

• Mechanical failures
• Suspension or steering defects
• Rusted or weakened vehicle components
• Improper prior repairs
• Low-clearance modifications
• Tire or wheel failure during loading/unloading

Customers are encouraged to document vehicle condition prior to service.

Payment Policy

Payment is due upon completion of service unless otherwise agreed upon in writing. Accepted payment methods include cash, major credit cards, and approved electronic payments.

Commercial accounts may qualify for invoicing terms upon approval.

Cancellation Policy

Cancellation fees may apply once a driver has been dispatched or is en route to the service location.

Roadside Assistance Liability Policy

For tire changes, jump starts, etc.

Hooked 360 is not responsible for damage caused by defective vehicle parts, aftermarket modifications, or manufacturer-related failures encountered during roadside assistance services.

Weather & Unsafe Conditions Policy

Service may be delayed, modified, or refused in unsafe conditions including severe weather, flooding, unstable terrain, accident scenes, or situations deemed hazardous by our operators.

Winching & Recovery Policy

Recovery and winching services are billed based on complexity, labor, equipment used, and recovery conditions. Additional charges may apply for mud recovery, ditch extraction, overturned vehicles, or inaccessible terrain.

SMS/Text Messaging Consent Policy

By submitting your phone number, you consent to receive service-related text messages from Hooked 360. Message and data rates may apply. Reply STOP to opt out.

Refund Policy

Due to the nature of towing and roadside services, completed services are generally non-refundable. Refund requests are reviewed on a case-by-case basis.